Terms and Conditions

Privacy Statement

New England Limo respects the privacy of every individual and understands that the privacy of the information provided to us is very important to you.
Deposits are required to secure a reservation. They are non-refundable. If a reservation is cancelled by clients’ request, the deposit is forfeited. Deposit amounts vary depending on special events, holiday, or longer trips. Please contact us for more detail

Our standard rates are posted on our Rates page but may change at any time. Please see the Rates page for more information.
*Rates may increase during popular holidays or fees may be charged for long trips
*Larger deposits may be required for certain reservations
Rental fees are usually hourly and begin at first pick-up and end with last drop-off. If a client is late or keeps the vehicle beyond the arranged time, or pick up is outside Boston, Massachusetts area, the client may incur extra charges. The credit card on file will only be charged if needed to complete full payment for the reservation or payment for repairing damages. Damage fees will include cost of item that needs to be replaced, delivery charges, and labor need to make the repairs.

Cancellations
All reservations confirmed online or by phone are considered binding agreements.
Sedans & SUVs
If canceled within 24 hours of the scheduled pickup time, the full amount will be charged, including a 10% gratuity.
Sprinter Vans
If canceled within 48 hours of the scheduled pickup time, the full amount will be charged, including a 10% gratuity.

Messaging Terms & Conditions
You agree to receive informational messages (appointment reminders, account notifications, etc.) from NELimoBoston. Message frequency varies. Message and data rates may apply. For help, reply HELP or email us at [email protected]. You can opt out at any time by replying STOP.