NEW ENGLAND LIMO & SHUTTLES

Retail Client Terms & Conditions

1. Alcohol & Illegal Drugs

• Illegal drugs and controlled substances are strictly prohibited in all company vehicles.

• Open containers of alcoholic beverages are prohibited in accordance with Massachusetts law.

• The chauffeur may refuse or terminate service without refund if these policies or applicable laws are violated.

2. Payment & Verification

• First-time bookings over $200 require full prepayment.

• First-time clients must complete and sign the authorization form and provide a government-issued ID and the credit card used for payment (front and back).

3. Personal Belongings

• The Company is not responsible for personal belongings left in its vehicles.

4. Vehicle Capacity & Passenger Conduct

• Vehicles may not exceed their legal seating capacity.

• The chauffeur may terminate the trip without refund for unsafe, illegal, or disruptive behavior.

5. Smoking & Sunroof Safety

• Standing through the sunroof is strictly prohibited.

• Smoking or vaping of any kind is prohibited in all company vehicles.

6. Airport Pickups

• Meet your chauffeur at the designated limousine pickup area unless instructed otherwise.

• If you cannot locate your chauffeur, call (617) 221-5466 immediately.

7. Wait Time

• Non-airport/port: charges begin after 15 minutes.

• Airport: 30 minutes (domestic) / 60 minutes (international).

• Cruise ports: 30-minute grace period.

8. Child Safety Seats

• Child seats are available for $25 per seat.

• Parents or legal guardians are responsible for installation.

9. Late-Night Service Fee

• Reservations between 10:00 PM and 7:00 AM incur a $20 service fee.

10. Vehicle Damage & Cleaning

• Clients are financially responsible for any vehicle damage caused during the reservation.

• Cleaning fees start at $250, depending on the vehicle and extent of cleaning.

11. Video Recording

• Select vehicles are equipped with interior/exterior video cameras for safety and quality assurance. Audio is not recorded. By confirming your reservation, you consent to video recording.

12. Additional Charges

• Tolls, express lanes, parking, additional stops, and other applicable charges may be added to the final invoice.

13. No-Show Policy

• No-show reservations are charged in full, including applicable parking, tolls, wait time, and other incurred fees.

14. Cancellation Policy

• Sedans: Full charge within 3 hours of pickup.

• SUVs & Vans: Full charge within 6 hours of pickup.

• Luxury Sedans & Executive Sprinters: Full charge within 6 hours of pickup.

• Mini Coach & Motor Coach: Full charge within 7 days of pickup.